"Exact is trustworthy - we ultimately buy from people we
trust and since I trust Kent, the owner, I can also trust that everyone in the
lab will do quality work; accessible - when I call, I know I can talk with Kent
when needed; reliable - what he says he will do, he will do; his service
consistently goes above and beyond."
- Beverly Emerson,
President, Olive Tree Product Development
Our staff provides our clients with a unique blend of
analytical excellence and customer service.
Exact Scientific encourages its employees to improve their understanding
of the technical and regulatory issues confronting our customers and our
company. Our staff is encouraged to
use its ability to sense and evaluate a situation intuitively and have the
instinctive ability to know how to proceed to maximize the benefit from the
situation. Exact Scientific operations are
streamlined to run with adequate staffing and resources to meet or exceed the
clients' reporting, quality and service needs.
Personalized Customer Service
It is a one-on-one approach to dealing with customers.
It requires understanding the customer's specific needs, customizing the
approach to the request, and providing the service in such a way that each and
every customer knows he or she is important
Commitment to Quality
Quality includes a commitment to certain fundamental ideals,
like personalized customer care, excellence in science, and highly effective
It lies in geographic coverage, diversity of products and
services, and economies of scale – all of which means being where our clients
are with a variety of services at competitive rates.
And, our vision lies in a commitment to our staff, whose
technical skills and capabilities will help us advance in partnership with our
Dedicated to your success…
Exact Scientific is built upon a strong customer service. Our responsiveness
extends from the speed, with which services are delivered, to the way in which
services are developed and designed to meet ever-changing customer requirements.
Years of experience, a detailed understanding of standards, test methods, and
comprehensive training programs means that clients receive the most
professional and consistent service.
A detailed knowledge of local legislation, culture and market conditions means
that Exact Scientific can give clients the competitive advantage they need to
operate in the diverse markets in which they both sell and source their